Refund policy
Returns and Exchanges: Regrettably, we do not accommodate exchanges or returns for any purchased items.
Refunds: All sales are final. Pre-orders cannot be refunded due to all sales are final policy
Exchanges Due to Defects or Damage: In the event of receiving a defective or damaged item, we will gladly replace it. Please notify us via email at lux3customs@gmail.com to initiate the exchange process. We do not do exchanges for pre-order items.
Shipping Timelines: For domestic orders, please allow 3 weeks for delivery on pre-orders. International shipping may take 4 weeks on pre-orders. Should any shipping issues arise, kindly reach out to us at lux3customs@gmail.com.
Return Shipping Recommendations: For item(s) valued over $85 being returned, we highly recommend using a trackable shipping service or purchasing shipping insurance. Please note that we cannot guarantee the receipt of your returned item.
Refunds: All sales are final. Pre-orders cannot be refunded due to all sales are final policy
Exchanges Due to Defects or Damage: In the event of receiving a defective or damaged item, we will gladly replace it. Please notify us via email at lux3customs@gmail.com to initiate the exchange process. We do not do exchanges for pre-order items.
Shipping Timelines: For domestic orders, please allow 3 weeks for delivery on pre-orders. International shipping may take 4 weeks on pre-orders. Should any shipping issues arise, kindly reach out to us at lux3customs@gmail.com.
Return Shipping Recommendations: For item(s) valued over $85 being returned, we highly recommend using a trackable shipping service or purchasing shipping insurance. Please note that we cannot guarantee the receipt of your returned item.